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Informing 1h legislative debatesince 1914

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Updated February 10, 2023
The Internal Revenue Service's Private Tax Debt Collection
Program

For the third time in its history, the Internal Revenue
Service (IRS) is managing a program to collect certain
delinquent individual income tax debt using private debt
collection agencies (PCAs). Section 32102 of the Fixing
America's Surface Transportation (FAST) Act (P.L. 114-
94) directed the IRS to revive the private tax debt collection
program it operated from 2006 to 2009, with several
changes.
IRS's Previous Experiences with Private
Debt Collectors
Before the FAST Act, the IRS twice used PCAs to collect
delinquent income tax debt. In both cases, the agency
sought the authority to establish and manage the programs,
which Congress granted.
1996 to 1997
The first experience was a pilot program known as the
Contracting Out Collection Agencies Project. It was funded
under the Treasury, Postal Service, and General
Government Appropriations Act, 1996 (P.L. 104-52).
Although the project was authorized to last two years, the
IRS shut it down after one year, citing disappointing results
and opposition from Congress and the Clinton
Administration. According a 1997 assessment of the
program by the (then-named) General Accounting Office
(GAO), the five PCAs hired for the program collected $3.1
million in delinquent taxes from October 1996 to January
1997, but the total cost for the program (i.e., the fees paid to
the PCAs, the project's opportunity cost, and its design,
start-up, and administration expenses) during that period
was $21.1 million, nearly seven times larger than the
revenue gain.
2006 to 2009
The second experience was more ambitious in scope. It
resulted from the creation of Internal Revenue Code (IRC)
Section 6306 by the American Jobs Creation Act of 2004
(AJCA; P.L. 108-357). The provision authorized the IRS to
enter into contracts with qualified PCAs to collect
delinquent individual income tax debt that the IRS was not
pursuing because of a lack of resources. The Treasury
Department had asked Congress in its FY2004 budget
request for statutory authority to hire PCAs for this purpose.
IRC Section 6306 required the IRS to use PCAs in a
manner that protected taxpayer rights, prevented the use of
abusive collection practices, and complied with federal
regulations and laws governing the outsourcing of activities
deemed inherently governmental, such as tax collection.
In addition, the provision specified that the IRS could use
PCAs for two purposes only: (1) to locate and contact

individuals with overdue income tax liabilities who were
not contesting the amount owed, and (2) to arrange for the
payment of back taxes.
Payments went into a revolving fund. The IRS was allowed
to use up to 25% of the money in the fund to compensate
PCAs for their services, and another 25% of the money to
fund its enforcement activities.
In early 2005, the IRS began a PCA program based on the
guidelines laid down in IRC Section 6306. After a series of
court challenges to the IRS's initial solicitation of bids for
collection contracts, the agency signed one-year contracts
with three PCAs in March 2006. Collection activities
commenced in September 2006. In February 2007, the IRS
extended the contracts with two of the companies through
March 2008, and a second time through March 2009.
The IRS notified the two contractors in February 2007 that
it was evaluating the cost-effectiveness of the collection
program and would let them know by March 6 whether
their contracts would be extended for another year. The
study found that between the first quarter of FY2004 and
the first quarter of FY2009, the cost to the IRS of
designing, implementing, and managing the collection
program totaled $82.9 million, which was $0.4 million
more than the $82.5 million in gross revenue the PCAs
collected. A subsequent IRS analysis found that the
program had produced a net loss of $4.5 million.
On March 5, 2009, the IRS informed the two remaining
PCAs that their contracts would not be extended (IR-2009-
019). Then-IRS Commissioner Doug Shulman cited three
reasons for terminating the program. First, the total cost of
the private tax debt collection program (including start-up
expenses going back to FY2004 but excluding opportunity
costs) exceeded the revenue it collected. Second, as a 2009
study by the IRS and an independent reviewer showed, IRS
employees were more cost-effective than PCAs in handling
the same inventory of delinquent tax cases. Third, the
collection work was best done by IRS employees who had
more flexibility in resolving cases, especially those
involving taxpayers with financial difficulties.
FAST Act and the Third Private Tax
Debt Collection Prograrm
The FAST Act required the IRS to revive the 2006-2009
PCA program, but with a few changes. According to a Joint
Committee on Taxation revenue estimate, the new program
was expected to collect $2.4 billion in delinquent individual
income tax debt from FY2016 to FY2025.

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