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Updated October 22, 2021
The Internal Revenue Service's Private Tax Debt Collection
Program

For the third time in its history, the Internal Revenue
Service (IRS) is managing a program to collect certain
delinquent individual income tax debt using private debt
collection agencies (PCAs). Section 32102 of the Fixing
America's Surface Transportation (FAST) Act (P.L. 114-
94) directed the IRS to revive the private tax debt collection
program it operated from 2006 to 2009 with several
changes.
IRS's Previous Experiences with Private
Debt Collectors
Before the enactment of the FAST Act, the IRS twice had
experimented with using PCAs to collect delinquent
individual income tax debt. In both cases, the agency
sought authority to establish and manage the programs,
which Congress granted.
1996 to 1997
The first experiment was a pilot program known as the
Contracting Out Collection Agencies Project. It was funded
under the Treasury, Postal Service, and General
Government Appropriations Act, 1996 (P.L. 104-52).
Although the project was initially authorized to last two
years, the IRS shut it down after one year, owing to
disappointing results and opposition from Congress and the
Clinton Administration. According to the findings of a 1997
assessment of the program by the (then-named) General
Accounting Office (GAO), the five PCAs hired for the
program collected $3.1 million in delinquent taxes through
January 1997, but the total cost for the program (i.e., the
fees paid to the PCAs, the project's opportunity cost, and its
design, start-up, and administration expenses) during that
period was $21.1 million, nearly seven times greater than
the revenue gain.
2006 to 2009
The second experiment was more ambitious in scope. It
resulted from the creation of Internal Revenue Code (IRC)
Section 6306 by the American Jobs Creation Act of 2004
(AJCA; P.L. 108-357). The new provision authorized the
IRS to enter into contracts with qualified PCAs to collect
delinquent individual income tax debt that the IRS was not
pursuing because of a lack of resources. The Treasury
Department had asked Congress in its FY2004 budget
request for statutory authority to hire PCAs for this purpose.
Under IRC Section 6306, the IRS was required to use PCAs
in a manner that protected taxpayer rights, prevented the
use of abusive collection practices, and complied with
federal regulations and laws governing the outsourcing of
activities deemed inherently governmental, such as tax
collection.

In addition, the provision specified that the IRS could use
PCAs for two purposes only: (1) to locate and contact
individuals with overdue income tax liabilities who were
not contesting the amount owed, and (2) to arrange for the
payment of back taxes.
Payments went into a revolving fund. The IRS could use up
to 25% of the money in the fund to compensate PCAs for
their services and another 25% of the money to fund its
enforcement activities.
In early 2005, the IRS began a PCA program based on the
guidelines laid down in IRC Section 6306. After a series of
court challenges to the IRS's initial solicitation of bids for
collection contracts, the agency signed one-year contracts
with three PCAs in March 2006. Collection activities
commenced in September 2006. And in February 2007, the
IRS extended the contracts with two of the companies
through March 2008, and then through March 2009.
The IRS notified the two contractors in February 2007 that
it was evaluating the cost-effectiveness of the collection
program and would let them know by March 6 whether
their contracts would be extended for another year. The
study found that between the first quarter of FY2004 and
the first quarter of FY2009, the cost to the IRS of
designing, implementing, and managing the collection
program totaled $82.9 million, or $0.4 million more than
the $82.5 million in gross revenue collected by PCAs. A
subsequent IRS analysis found that the program had
produced a net loss of $4.5 million.
On March 5, 2009, the IRS informed the two remaining
PCAs that their contracts would not be extended (IR-2009-
019). Then-IRS Commissioner Doug Shulman cited three
reasons for terminating the program. First, the total cost of
the private tax debt collection program (including start-up
expenses going back to FY2004 but excluding opportunity
costs) exceeded the revenue it collected. Second, as a 2009
study by the IRS and an independent reviewer showed, IRS
employees were more cost-effective than PCAs in handling
the same inventory of delinquent tax cases. Third, the
collection work was best done by IRS employees who
have more flexibility in handling cases, especially those
involving taxpayers facing financial difficulties.
FAST Act and the Third Private Tax
Debt Collection Programn
The FAST Act required the IRS to revive the 2006-2009
PCA program, but with a few changes. According to a JCT
revenue estimate, the new program was expected to collect
$2.4 billion in delinquent individual income tax debt from
FY2016 to FY2025.

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