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               Researh Sevice






COVID-19: The Financial Industry and

Consumers Struggling to Pay Bills



Updated March 31, 2020
A growing number of cases of Coronavirus Disease 2019 (COVID- 19) have been identified in the United
States, significantly impacting many communities. For background on the coronavirus, see CRS In Focus
IF11421, COVID-19: Global Implications and Responses, by Sara M. Tharakan et al. While this situation
is evolving rapidly, the economic impact may be large due to illnesses, quarantines, and other business
disruptions.
Consequently, many Americans may lose income and face financial hardship due to the coronavirus
outbreak. This Insight focuses on regulatory and policy responses relating to the financial services
industry for consumers who may have trouble paying their bills.


Payment Relief for Consumer Loans

On Monday, March 9, federal and state financial regulators coordinated a statement to the financial
industry, encouraging it to help meet the needs of consumers affected by the coronavirus outbreak. They
stated that financial institutions should work constructively with borrowers and other consumers in
affected communities, as long as they employ prudent efforts that are consistent with safe and sound
lending practices. This statement was similar to financial regulators' past statements during disruptive
events, such as natural disasters and government shutdowns. Since then, in order for financial institutions
to be in a better position to support consumers' financial needs during this time, federal bank regulators
have made adjustments to bank regulation (for more information, see CRS Insight INI 1278, Banking
Regulators 'Response to COVID-19, by Andrew P. Scott and David W. Perkins) and provided liquidity to
financial markets in response to COVID-19 (for more information, see CRS Insight Ni 1259, Federal
Reserve: Recent Actions in Response to COVID-19, by Marc Labonte). Moreover, financial regulators
have also encouraged financial institutions to provide small dollar loans to affected consumers.
During previous natural disasters, government shutdowns, or other similar events, the financial industry
has responded by providing financial assistance to some affected consumers. For example, they
sometimes help consumers having temporary difficulties paying their mortgages, credit cards, or other
loans through forbearance plans, which are agreements that allow extended time for consumers to become
current on their payments. Financial institutions may also agree to limit late or other fees and extend

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