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i (1996)

handle is hein.cbhear/fdsysacnx0001 and id is 1 raw text is: CUSTOMER SERVICE EXPECTATIONS AND MEASURES BEING UNDERTAKEN TO IMPROVE THE OVERALL QUALITY OF SERVICE DELVERY AT THE DEPARTMENT OF VETERANS AFFAIRS AND THE VETERANS' TRAINING AND EMPLOYMENT SERVICE, DEPARTMENT OF LABOR JOINT HEARING BEFORE THE SUBCOMMITTEE ON COMPENSATION, PENSION, INSURANCE AND MEMORIAL AFFAIRS AMD SUBCOMMITTEE ON EDUCATION, TRAINING, EMPLOYMENT AND HOUSING OF THE COMMITTEE ON VETERANS' AFFAIRS HOUSE OF REPRESENTATIVES ONE HUNDRED FOURTH CONGRESS SECOND SESSION JUNE 12, 1996 Printed for the use of the Committee on Veterans' Affairs Serial No. 104-25 U.S. GOVERNMENT PRINTING OFFICE 26-833 CC WASHINGTON : 1996 For sale by the U.S. Government Printing Office Superintendent of Documents, Congressional Sales Office, Washington, DC 20402 ISBN 0-16-053576-X AUTHENTICATED US. GOVERNMENT INFORMATION

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