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30 Berkeley Tech. L.J. 39 (2015)
Disagreeable Privacy Policies: Mismatches between Meaning and Users' Understanding

handle is hein.journals/berktech30 and id is 51 raw text is: DISAGREEABLE PRIVACY POLICIES: MISMATCHES BETWEEN MEANING AND USERS' UNDERSTANDINGt Joel R Reidenberg Travis Breaux, Lotre Faith Cranor, Bran Fench, Amanda Grannis, James T. Graves, Fe Liu, Aeecia McDonad, Thomas B. Norton, Rohan Ramanath, N. Cameron Russel, Norman Sadeh and Foran Schaub ABSTRACT Privacy policies are verbose, difficult to understand, take too long to read, and may be the least-read items on most websites even as users express growing concerns about information collection practices. For all their faults, though, privacy policies remain the single most important source of information for users to attempt to learn how companies collect, use, and share data. Likewise, these policies form the basis for the self- regulatory notice and choice framework that is designed and promoted as a replacement for regulation. The underlying value and legitimacy of notice and choice depends, however, on the ability of users to understand privacy policies. This paper investigates the differences in interpretation among expert, knowledgeable, and typical users and explores whether these groups can understand the practices described in privacy policies at a level sufficient to support rational decision-making. This paper seeks C 2015 Joel R. Reidenberg, Travis Breaux, Lorrie Faith Cranor, Brian French, Amanda Grannis, James T. Graves, Fei Liu, Aleecia McDonald, Thomas B. Norton, Rohan Ramanath, N. Cameron Russell, Norman Sadeh and Florian Schaub. t For their comments on this study, the authors would like to acknowledge and thank Alessandro Acquisti, Noah A. Smith, and Shomir Wilson, and the participants at the 2014 TPRC 42nd Research Conference on Communication, Information and Internet Policy. Funding for this project was provided, in part, by the National Science Foundation under its Secure and Trustworthy Computing (SaTC) initiative grants 1330596, 1330214, and 1330141 for TWC SBE: Option: Frontier: Collaborative: Towards Effective Web Privacy Notice and Choice: A Multi-Disciplinary Prospective and by a Fordham Law School Faculty Research Grant. ft Respectively, Stanley D. and Nikki Waxberg Chair and Professor of Law, Fordham University; Assistant Professor of Computer Science, Carnegie Mellon University; Professor of Computer Science and Engineering & Public Policy, Carnegie Mellon University: Senior Research Programmer, Carnegie Mellon University; Research Fellow, Fordham Center on Law and Information Policy; Ph.D Candidate (Engineering and Public Policy) Carnegie Mellon University; Ph.D Candidate (Computer Science), Carnegie Mellon University; Director of Privacy, Stanford Center for Internet & Society; Privacy Fellow, Fordham Center on Law and Information Policy; Masters Candidate (Computer Science), Carnegie Mellon University; Executive Director, Fordham Center on Law and Information Policy; Professor of Computer Science, Carnegie Mellon University; Postdoctoral Fellow (Computer Science), Carnegie Mellon University.

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