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17 TALL Newsl. 1 (1997-1998)

handle is hein.journals/tallquart17 and id is 1 raw text is: September 1997 TALL NEWSLETTER TORONTO ASOITO FLWLBARIE TALL Executive 1997-1998 Past President: Sharon Day-Feldman County of York Law Association 416-327-6013 President: Marla Sterritt Davies, Ward & Beck 863-5548 Vice President: Wendy Wheeler Heenan Blaikie 360-3555 Secretary: Mary Wilson Royal Bank of Canada 974-6670 Treasurer: Sheila Hathorn Interface Financial Group 905-883-0946 Director: Jane Freeman Bennett Jones Verchere 416-777-4843 Editorial Board Editor: Connie Crosby Book Review Editor: Katie Thomas Business Manager: Dianne Haist Features Editor: Liz Groskorth IRQs Editor: Jane Freeman Conference and Workshops: Liz Gilbert Advisor: Diane Ferns In This Issue Feature Articles: Training Reference Staff 1 Internet Discussion Groups 9 Book Review 12 Conference Reviews: Tax: Guide to Electronic Resources 13 SLA Conference 13 Conferences and Workshops 14 Editor's Notes 2 IRQ's 13 In Memorium 15 Membership News 3 President's Message 2 Training Reference Staff: A Case in Point Joy Muller In a library reference department, staying ahead of the growing number of reference sources is a challenge. The wide variety of formats-compact disks, multimedia, print and the Internet - demand a commitment by library management to effectively train reference staff. Training staff by providing guidelines and measurable performance outcomes is essential to the efficient running of the department and effectiveness of the services offered. At Seneca, we were faced with the closure of our Sheppard campus legal library and the transfer of library materials for the School of Legal and Public Administration programs to the main campus library (Newnham campus). While staff from the Sheppard campus library were relocated along with the collection, their positions were somewhat changed. Thus, if the reference staff at the main campus were to serve the legal students and faculty effectively, commitment to training was the number one priority. With a short lead time, (closure was the end of April and the new semester started in May), it was particularly useful that we had a training committee already in place at the Seneca libraries. This committee was brought together to determine a specific training plan. The following points were determined as a result of the Seneca legal training scenario, but can be used in a multitude of settings. The first step in determining how to effectively train reference staff in reference sources is to evaluate: * the level of reference skills already in place exactly who needs to be trained who can be called upon to do the training the time frame necessary to complete the training • the identification of reference sources to be included * current student and faculty needs * expected outcomes. (Continued on page 6) Vol. 17, no. I

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