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19 Police Q. 3 (2016)

handle is hein.journals/policqurt19 and id is 1 raw text is: Article Police Quarterly 2016, Vol. 19(1) 3-31 @ The Author(s) 2016 Reprints and permissions: of Police and Thlieir sagepub.com/journalsPermissions.nav DOI: 10.1 177/1098611115604448 Varying Consequencespx.sagepub.co for Burnout OSAGE Lonnie M. Schaible' and Michelle Six' Abstract It has been widely noted that policing is a stressful occupation, leading to a host of adverse outcomes. Many have posited that, in part, this can be explained by the emotional demands imposed on officers as a consequence of their unique role, organization, and culture. Consistent with this premise, a number of studies have found support for the notion that emotive dissonance is particularly likely to con- tribute to burnout. However, no studies have previously assessed how the complex emotional demands and strategies exercised within policing produce benefits and consequences for officers. Specifically, how do requirements to express coercion or apologize influence officer burnout? How do requirements to express or suppress positive or negative emotion influence burnout? And, do these effects vary depending upon whether greater surface or deep acting is required? The present study suggests that while some aspects of emotive dissonance may be negatively consequential, other emotional demands and strategies used by officers may have advantages. Specifically, while coercion in particular seems to increase depersonalization, both surface acting and attempts to deeply experience required positive emotions actually serve to decrease burnout among officers. The implications of these findings for theory, research, and the prevention of burnout among police are discussed. Keywords police, emotional labor, burnout 'School of Public Affairs, University of Colorado Denver, CO, USA Corresponding author: Lonnie M. Schaible, University of Colorado Denver, 1380 Lawrence, Suite 525R, Denver, CO 80204, USA. Email: Imschaible@gmail.com

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