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15 Police Q. 3 (2012)

handle is hein.journals/policqurt15 and id is 1 raw text is: Articles Policy Quarterly 15(1) 3-24 Police Responsiveness@TeAtos)21 @The Author(s) 2012 Reprints and permission: to Se rvi ce-Related sagepub.com/journalsPermissions.nav DOI: 10.1 177/1098611111432679 Requests http://pqx.sagepub.com OSAGE Michael T. Rossler, MS' and William Terrill, PhD' Abstract Policing research has generally focused on easily measured outcome factors such as response time, force usage, and arrest. Empirical studies examining outcomes important to public legitimacy, such as police responsiveness, are less prevalent in the literature. Using observational and interview data from two medium sized cities (Indianapolis, Indiana, and St. Petersburg, Florida), the present inquiry examines how officers respond to noncoercive citizen requests for service during encounters, and the impact that situational and officer characteristics have on their willingness to comply with requests. Results indicate that officers comply with a majority of citizen requests, and even when they do not comply they often provide an explanation why. Encounters involving respectful citizens, wealthier citizens, White officers, and St. Petersburg officers were all more likely to result in compliance, while officers were less likely to comply with requests from younger and older citizens. Moreover, encounters involving White citizens, a greater number of citizen bystanders, and officers with a higher level of education all reduced the likelihood that officers would provide an explanation for denying citizen requests. Policy implications and recommendations for future research and theoretical development are discussed. Keywords police, responsiveness, discretion, police-citizen encounters, service 'Michigan State University, East Lansing, Ml, USA Corresponding Author: William Terrill, Michigan State University, School of Criminal justice, East Lansing, MI 48824, USA Email: terrillw@msu.edu

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