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10 Jud. Rev. 1 (2005)

handle is hein.journals/judire10 and id is 1 raw text is: [2005] JR EDITOR'S NOTE This is our sixth Newsletter and I hope you find them of use. Lynne Knapman, the Head of the Administrative Court Office, and I welcome any comments and suggestions from you our users. Please mark any suggestions for my personal attention, care of Room C307, Royal Courts of Justice. In the meantime, I trust you will find this edition both informative and interesting. David Brupbacher Court Manager CUSTOMER SERVICE OFFICER The Administrative Court Office has a Customer Service Officer - Alex Bishop. All customer issues including complaints should in the first instance be directed to Alex, who will ensure they are dealt with expeditiously. Written communications should be addressed to Alex Bishop, Customer Service Officer, Administrative Court Office, Room C317, Royal Courts of Justice, Strand, London, WC2A 2LL. Alternatively, Alex can be contacted by phone on 020 7947 6359. NEW PUBLIC COUNTER As a direct result of our recent customer survey, our counter area has been redesigned. It has two serving positions and there is also space available for customers to complete their forms etc. We would be grateful for feedback on the impact of the new arrangements. STATE OF THE LIST Receipts for 2004 reflect those in 2003. The Court has managed to contain waiting times and to cope with the effect of the Long Vacation. Waiting times in weeks (not including time stood out of the list e.g. awaiting test cases etc stage Paper application - from receipt to decision date Renewal hearings - from receipt of renewal to decision Substantive - lodged to decision date Oct 2002- IOct 2003- Seot 2003 1Seot 2004 We appreciate the contribution to our performance which our users make. SOME HELPFUL HINTS 1. Case reference numbers If your case has already been assigned an Administrative Court Office case reference number, please ensure you ADMINISTRATIVE COURT OFFICE NEWSLETTER NOVEMBER 2004 6.6 S56 27.3 0 1 COU17-

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