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7 Eur. J. L. & Pub. Admin. 1 (2020)

handle is hein.journals/ejlpa7 and id is 1 raw text is: PARTICULARITIES OF QUALITY SYSTEM MANAGEMENT IN LOCAL PUBLIC ADMINISTRATION MARIA-CRISTINA BALANEASA' Abstract This paper aims to identfy and describe the qualiy management system formulated by localgovernment authorities, ISO international standards applicable in the field of public services and local government as well as documents that can be developed to achieve the qualiy of services provided to citizens. WJe consider it useful to present these aspects related to quality precsey in order to understand hour the representatives of the local and central public administration authorities can achieve the stated goal of the state - that of building a transparent and citizen-oriented public administration. Keywords: Qualfy management; qualiy standard, local public administration, qualiy manual. JEL Codes: H11, H80, H83. I. Introduction In order to achieve the goal proposed by the state but also by the representatives of local public administration authorities (that of building a transparent and citizen-oriented public administration), the development of quality management tools, in public administration, is currently intended to achieve this goal. One of these tools found in international quality standards is the Quality Manual - a valuable document in implementing the quality policy assumed not only in the private sector but also in the public sector, respectively in public administration. Thus, this material aims to identify the theoretical elements of the concept of quality, management system in public administration, to present the international standards applicable in public administration, focusing on 'Lecturer Ph.D.Stefan cel MareUniversity of Suceava, Romania, Faculty of Law and Administrative Sciences , cristinabalaneasa@fdsausvro 1

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