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B-271167.2 1 (1996-10-18)

handle is hein.gao/gaocrptaedd0001 and id is 1 raw text is: Comptroller General of the United States Washington, D.C. 20548 Decision Matter of: The Travel Company File: B-271167.2 Date: October 18, 1996 Phyllis Doby for the protester. Richard R. Kolkoski, Esq., Department of the Air Force, for the agency. Linda C. Glass, Esq., and Paul I. Lieberman, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Agency properly rejected as technically unacceptable a proposal in which the offeror failed to provide required detailed procedures and methodology for movement of mass casualties and human remains and declined to describe proposed equipment, after having been advised explicitly of these proposal deficiencies during discussions. DECISION The Travel Company (TTC) protests the rejection of its proposal as technically unacceptable under request for proposals (RFP) No. F26600-95-R-0159, issued by the Department of the Air Force for commercial travel services for two Air Force bases located in Nevada and Idaho. The protester maintains that the agency improperly rejected its proposal for failure to provide detailed procedures and methodology for movement of mass casualties and human remains and failure to describe all equipment proposed for use in performing the contract. We deny the protest. The RFP contemplated the award of a firm, fixed-priced contract to the responsible technically acceptable offeror whose proposal offered to provide the government with the highest overall discount and concession fee rates. The solicitation advised offerors that the technical evaluation criteria included customer service and equipment and software capabilities. Contingency support was a listed subfactor under the customer service criteria, and the RFP required offerors to provide an emergency plan which included specific details as to how the contractor would handle the movement of mass casualties with 60 minutes notification for the duration of the emergency situation. As part of the emergency plan, offerors were required to demonstrate the capability to confirm itineraries for the shipment of human remains/escorts both at government expense and C.O.D. by the families at 10501018

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