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B-406993 1 (2012-10-10)

handle is hein.gao/gaobadpbu0001 and id is 1 raw text is: G A O Comptroller General Accountabilty * Integrity * Reliability of the United States United States Government Accountability Office Washington, DC 20548 DOCUMENT FOR PUBLIC RELEASE The decision issued on the date below was subject to a GAO Protective Order. This version has been Decision approved for public release. Matter of: Oak Hill Technology, Inc. File: B-406993 Date: October 10, 2012 Alexander J. Brittin, Esq., Brittin Law Group, PLLC, for the protester. Christine Simpson, Esq., Department of Health and Human Services, for the agency. Eric M. Ransom, Esq., and Edward Goldstein, Esq., Office of the General Counsel, GAO, participated in the preparation of the decision. DIGEST Agency reasonably concluded that protester failed to include a final subcontracting agreement in its proposal as required by solicitation where the proposal included an unexecuted subcontract agreement marked as a draft document. DECISION Oak Hill Technology, Inc. (OHT), of Austin, Texas, protests the elimination of its proposal from consideration for award by the Department of Health and Human Services, Center for Medicare and Medicaid Services (CMS) under request for proposals (RFP) No. CMS-2012-0004, for contact center operations. The protester argues that the agency unreasonably rejected its proposal for failing to include a final subcontract agreement. We deny the protest. BACKGROUND CMS issued the RFP on March 27, 2012, for the purpose of obtaining contact center operations support to respond to inquiries for CMS customer service. The RFP called for the contractor to support multi-channel operations to receive and respond to inquiries and provide information through various channels such as telephone, mail, email, fax, and online chat. The RFP anticipated the award of a single cost-plus award-fee contract for a transition period, plus nine one-year option periods.

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