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089515 1 (1973-09-19)

handle is hein.gao/gaobacvnq0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE 4 WASHINGTON, D C 20548 LOGISTICS AND COMMUNICATIONS DIVISION SEP 19 1973 Mr. James W. Hardgrove Director of Personnel General Services Administration Dear Mr Hardgrove We have completed our review of the Central Office's Incentive Awards Program as part of our Government-wide review We have several specific suggestions which will not be included in our overall report to the Congress but which we feel offer opportunity for improvement in your CentraliOffice Awards Program To the extent that our suggestions apply to the operations at other General Services Administration (GSA) offices, we hope that any corrective actions taken will include them also We advised Mr Thurman, Chief, Employee Relations Branch, of our suggestions upon completion of our review, We thought, however, that it would be helpful to present a summation of all items. Opportunities to improve employees' attitudes toward performance awards To maximize the benefits of performance awards, employees must be motivated toward increasing the economy and efficiency of Government oper- ations. Because only a small percentage of employees are given cash per- formance awards during the year, it is imperative that these awards be given objectively and equitably to deserving employees and that all employees be made aware of the specific reasons why individual awards are granted. Based on our discussions with Central Office employees and their super- visors and on the results of 240 questionnaire responses, we believe that a significant majority of GSA employees have lost confidence in the fair- ness of performance awards. For example, over 76 percent of those responding with a definite yes or no to our employee questionnaire felt that performance awards were not going to employees who deserved them most and over 78 percent felt there was favoritism shown in the granting of these awards In addition, over 60 percent of the respondents said that their offices did not make known the specific reasons individual awards ,Ong 75n f 3 I J

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