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089412 1 (1971-12-22)

handle is hein.gao/gaobacvka0001 and id is 1 raw text is: Z UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 CIVIL DIVISION DEC 2 2 1971 Dear Mr. Zarb: Our recent report to the Congress on problems in accomplishing the objectives of the Work Incentive Program (WIN) (B-164031(3), September 24, 1971), contained our findings on the results of WIN operations and problems in the designs of WIN and the Aid to Families with Dependent Children (AFDC) program. We noted in the report (see page 6), that we would report our findings on program administration separately to the Department of Labor. This letter contains our findings on program administration. Your comments on our report to the Congress indicated that needed improvements in WIN's management information system might be deferred if enactment of the Family Assistance Plan/Opportunities for Families Program (FAP/OFP) appeared imminent. We believe, however, that there is consider- able merit to perfecting the operations of WIN to the extent practicable because WIN is widely regarded as being the forerunner of FAP/OFP. At this time, the prospects of FAP/OFP being established in the near future appear uncertain. We suggest, therefore, that the Department initiate at this time improvements in the management information system discussed in our report to the Congress as well as the administrative improvements discussed in this report. As was the case with the report to the Congress, this letter is based on our review of WIN operations at the national headquarters offices of the Department and the Department of Health, Education, and Welfare (HEW) and at local WIN and welfare offices in Denver, Colorado, and Los Angeles, California, for the period from WIN's inception in July 1968 through June 30, 1970. BETTER COORDINATION POSSIBLE BETWEEN WELFARE AND WIN AGENCIES We believe that, if welfare social workers operated as members of the WIN teams, the coordination between welfare services and WIN services would be improved. This approach has been used experimentally in Los Angeles and local officials have reported favorable results. By having social workers function as WIN team members, additional expertise and a different viewpoint would be available to the other team members, and this could result in improved service to the enrollee. A possible lack of expertise in counseling in personal matters (as opposed to counseling in vocational matters), on the part of regular WIN team members is recognized in the Department WIN Handbook which suggests in subsection 304 that WIN counselors might need instruction in the techniques of personal counseling. 56 TH ANNIVERSARY 1921 1971 I

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