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AIMD-94-123R 1 (1994-05-31)

handle is hein.gao/gaobackol0001 and id is 1 raw text is: Isny United States GAO General Accounting Office Washington, D.C. 20548 Accounting and Information Management Division B-257300 May 31, 1994 The Honorable Nicolas Retsinas Assistant Secretary for Housing- Federal Housing Commissioner Department of Housing and Urban Development Dear Mr. Retsinas: The purpose of this letter is to convey to you the results of our survey of information systems support of the Department of Housing and Urban Development's (HUD) Single Family Mortgage Assignment Program. Our objectives were to ascertain whether information systems substantially support application processing and loan servicing processes and contain data that may be useful in measuring the success of the Single Family Mortgage Assignment Program (MAP). Our survey scope and methodology are described in the enclosure. The purpose of the MAP is to provide temporary relief from mortgage payments to single family mortgagors who default on HUD-insured mortgages. For qualified applicants, HUD acquires defaulted mortgage notes from lenders and services the notes throughout their remaining life. Our preliminary work shows that the information systems used in this program generally support major loan servicing processes and contain data that can be used to measure the program's success. We also identified some program aspects for which information systems support could be enhanced. In particular, the systems do not support many of the tasks for processing application to the program, the loan servicing system is difficult to use, loan servicers need additional training, and HUD does not use a systematic process for identifying users' information system support needs. Systems Support MAP Activities MAP's primary operations are supported by the automated Assignment Log and the Single Family Mortgage Notes System (SFMNS). The Assignment Log supports the processing of applications for participation in MAP by maintaining a record HUD: Mortgage Assignment Program GAO/AIMD-94 -123R

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