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OSI-94-18R 1 (1994-04-28)

handle is hein.gao/gaobackog0001 and id is 1 raw text is: GAO ~qO C o LUJ -- CI) J United States General Accounting Office Washington, D.C. 20548 Office of Special Investigations B-256530 April 28, 1994 The Honorable James L. Oberstar, Chairman The Honorable William F. Clinger, Jr., Ranking Minority Member Subcommittee on Aviation Committee on Public Works and Transportation House of Representatives On December 18, 1992, you requested that we investigate the problem of theft of property from checked passenger baggage within the control of the airlines. We agreed to review this problem at selected major U.S. airports and report the results of interviews with knowledgeable transportation officials and appropriate law enforcement officials. In addition, you informed us that you would be interested in any information developed regarding preemployment screening procedures of airline baggage- handling personnel. On November 23, 1993, when this summary document was requested, we briefed your office concerning the results of our work at nine major U.S. airports and eight U.S. and foreign passenger air carriers. In summary, we found that the number of reported thefts from checked baggage is very low in relation to the number of passengers flown and amount of baggage handled. The airlines classify theft from baggage as pilferage, while missing baggage is classified as lost. In 1992, 2 major airlines we surveyed boarded approximately 150 million passengers and received approximately 6,100 pilferage complaints. For the 6-month period of January 1993 through June 1993, these same carriers boarded approximately 70.2 million passengers and received about 3,000 pilferage complaints. Although the ratio of pilferage to the total number of passengers appears to be low, it does show the vulnerability of baggage to unauthorized access. Airport police authorities and other enforcement agencies have little information concerning pilfered baggage because the airlines attempt to settle passenger claims through restitution and do not routinely report passenger claims to the police. Representatives of the enforcement agencies Theft From Airline Passenger Baggage GAO/OSI-94-18R Iva?9

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