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HEHS-94-76R 1 (1994-02-10)

handle is hein.gao/gaobackmn0001 and id is 1 raw text is: United States 'GAO Washington, D.C. 20548 Human Resources Division B--251772 February 10, 1994 The Honorable William F. Goodling Ranking Minority Member Committee on Education and Labor House of Representatives Dear Mr. Goodling: On September 20, 1993, we briefed your staff on the preliminary results of our work concerning the use of Total Quality Management (TQM) principles in elementary and secondary schools. Specifically, you asked us to (1) identify elementary and secondary schools applying TQM principles; (2) describe how these institutions typically implement TQM, tncluding both the benefits and challenges of adopting this approach; and (3) determine what role the federal government has played with regard to TQM efforts in elementary and secondary schools. In addressing these objectives, we reviewed the literature on this issue; interviewed various experts, including TQM consultants working with school districts; and conducted case studies at two school districts, which we present in an enclosure. This correspondence presents our final observations on the application -f quality management principles by schools and school districts. BACKGROUND TQM is a management philosophy originally applied in an industrial setting. Japanese companies were the first to embrace this approach, and TQM is often credited with the dramatic success of .0apanese industry over the last tew decades. The basic principles of TQM include: -- having a visionary, committed leadership team; -- understanding customer expectations; -- empowering employees at all organizational levels; -- ensuring that quality improvement is continuous and long term; -- using a sound system to measure quality; -- opening communication channels at all levels; and -- providing comprehensive quality training programs for all employees. GAO/HEHS-94-76R Total Quality Education

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