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IMTEC-85-8 1 (1985-04-19)

handle is hein.gao/gaobabfap0001 and id is 1 raw text is: 




BY THE COMPTROLLER GENERAL

Report To The Chairman,

Committee On Government Operations

House of Representatives

OF THE UNITED STATES




Patent And Trademark Office Needs

To Better Manage Automation

Of Its Trademark Operations


At the request of the Committee Chairman,
GAO reviewed automation efforts at the
Department of Commerce's Patent and
Trademark Office (PTO). GAO found that,
in attempting to automate its trademark
operations, PTO did not (1) thoroughly
analyze user needs, (2) adequately assess
the cost-effectiveness of its systems, (3)
properly manage three exchange agree-
ment contracts, and (4) fully test one of its
systems before accepting it from the
contractor.

PTO has addressed several of these prob-
lems, but it needs to do more. GAO makes
recommendations to the Congress and to
the Secretary of Commerce to assist PTO
in correcting problems noted in this report.








            1P 126841



   C .

 I                                                     GAO/IMTEC-85-8
                                                       APRIL 19, 1985

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