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FPCD-81-40 1 (1981-07-20)

handle is hein.gao/gaobabcfd0001 and id is 1 raw text is: 
RELEASED


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RESTPICTID - Not to be refea'sed eoitskl le e'a
Accounth;rg 0,fie except o;I~
by the Ofice of Congso.1c2k.


REPORT BY THE


Comptroller General


OF THE UNITED STATES


Action Needed To Eliminate Delays

In Processing Civil Service Retirement

Claims


The Office of Personnel Management's failure
to timely process claims for retirement bene-
fits has caused financial uncertainty and dis-
tress. While OPM has set its performance
standards at 35 days for acceptable claims
processing, it is currently processing retirement
claims in an average of 98 days and processing
claims for survivors of deceased annuitants
and deceased employees in an average of 136
and 225 days, respectively.

Although OPM recognizes this problem and
has taken some steps to reduce the number
of backlogged claims, little progress has been
made toward achieving its processing standard.
Without the steps OPM has taken, the backlog
would be even higher, More must be done if
OPM is to meet its standards for acceptable
processing times and to eliminate the backlog
of unprocessed claims.


  FPCD-81-40
JULY 20, 1981


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