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GGD-79-21 1 (1978-12-12)

handle is hein.gao/gaobaaymc0001 and id is 1 raw text is: GENtERAL GOVIRNMINT DIVISION B-114874 UNITED STATES GENERAL ACCOUNTING OFFICE - WASHINGTON. D.C. 20548 RESTRICTED RjhEA9S1DI dcc'd iOutYe th-e Genera Acvount;ne Ofhce r-, ; co -Ne Iatsis u! sileciic approval by the Office of Ccnressional Relations _.. The Honorable Ted Weiss House of Representatives A~#~ ,~// ~1q< DECEMBER 12, 1978 Dear Mr. Weiss: In response to your August 11, 1977, request, we have reviewed the quality of mail delivery service and the manage- ment of customer services at post offices throughout your district. Generally, we found that mail delivery service in Manhattan and the Bronx has been inconsistent. The Postal Service strives for consistent delivery service, claiming 95 percent ontime delivery as its goal. Although the Service has been able to meet its goal for much of the mail to be delivered in Manhattan and the Bronx, it has been unable to meet it for mail originating there. with one exception, however, delivery performance levels in Manhattan and the Bronx compared favorably with those of the Northeast Region and the Nation. Even if all delivery performance goals had been met in Manhattan and the Bronx many millions of pieces of mail would be delivered late each year. Actual figures for fiscal year 1977 show that 6.4 percent--or about 48 million pieces--was delivered late. Our independent observations of wafting times for window services in the 17 post offices in the 20th Congressional District showed 44 percent of the patrons were served in 1 minute or less and that 75 percent were served in 3-1/2 minutes or less. Waiting more than 3-1/2 minutes may not disturb some patrons, but the Postal Service has determined that many patrons may become agitated if required to wait more than 3-1/2 minutes. > CGD-79-21 (22307) IIIII II I!1111 III II 108366 6*027o0

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