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B-114874 1 (1974-03-12)

handle is hein.gao/gaobaafti0001 and id is 1 raw text is: COMPTROLLER GENERAL OF THE UNITED STATES WASHINGTON, D.C. 20548 B-114874 1 2 1974 The Honorable Paul G. Rogers lIIlll\\(l\ llll\ House of Representatives LM095969 Dear Mr. Rogers: Your letter of July 31, 1973, requested that we determine whether the United States Postal Service's monitoring system C verifies a continued delay in mail delivery in Florida as evidenced by an increase in complaints received by your office. You also asked what the Postal Service has done to rectify the problems with Florida's mail service cited in our May 2, 1973, report to you, particularly the c ice personnel in Florida since January 1973 and the Postal Service's evaluation of the effect of area mail processing on mail delivery times. With respect to your principal concern, we found that the Postal Service's monitoring system did verify some con- tinued delay in delivery service in southern Florida. Al- though delivery service of the Miami Post Office improved significantly, problems associated with the startup of the new Fort Lauderdale facility caused delayed delivery in that area. The following sections of this report present our find- ings on --current delivery performance, --problems affecting this performance, --the Area Mail Processing Program,1 and --corrective actions taken by the Postal Service. To obtain this information we examined Postal Service records; interviewed headquarters, Southern region, and Florida postal officials; and visited the Miami and Fort Lauderdale Post Offices. 'The Area Mail Processing Program is designed to gather mail from small post offices for mechanized processing at larger facilities.

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