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CED-77-104 1 (1977-08-01)

handle is hein.gao/gaobaacnl0001 and id is 1 raw text is: 



DOCUMENT RESUME


03062 - CA21532541

Improvements Needed in Regulatinc' Household Goods Carriers,
CED-77-104; B-187797. August 1, i F77. 10 pp.

Report to A. Daniel OfNeal, Chairman* Interstate Cormerce
Commission; by Baltas E. eirle (for Henry Eschwege, Director,
Community and Economic Development Div.).

Issue Area: Transportation Systems and Policies: Commercial
    Trucking Industry Regulation (2410).
Contact: Community and Economic Development Div.
Budget Function: Commerce and Transportation: Ground
    Transportation (4041).
Co:igressional Relevance: House Committee on Public Works and
    Transportation; Senate Committee on Commerce, Science, and
    Transportation.

         Aspects of the Interstate Commerce Commission's (ICC's)
regulation of household goods carriers that need i-nrovement
relate to publications issued to inform shippers, compliance
efforts, and carrier performance. Yiadings/Conclusions:
Information published by tae ICC tc inform and educate the
shipper about household moves is lengthy, detailed, and
sometimes confusing. The usefulness of performance reports is
questionable, and they have not been audited for accuracy.
Improvements are needed in the compliance program to see that
the ICC's regulatory mission is effectively implemented,
particularly in determining which carriers to survey, survey
procedures, and developing consistent compliance and performance
standards. Recommendations: With assistance from consumer and
industry representatives, the ICC should improve the usefulness,
clarity, and value of ICC publications, including carrier
performance reports, furnished to Frospective shippers of
household goods. Carrier performance reports should be verified
for accuracy. Also with assistance from consumer and industry
representatives, the ICC should develop standards for acceptable
levels of compliance and performance. (Author/DJ1)

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