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FPCD-76-77 1 (1977-04-08)

handle is hein.gao/gaobaabzs0001 and id is 1 raw text is: DOCUMENT RESUME 00671 - (A10520061 System for P-ocessing Individual E4cual Enplcymei7t Opportunity DiscrisinItion Complaints: Improveasnts Needed. E-178929; FPCD-76-77. April 8, 1977. 91 pp. Report to the Congress; by Elmer B. Staats, CcmptrollEr General. Issue Area: Non-Discrimination and Equal Opportunity Programs (302) ; Non-Discrimination and Equal Opportunity Programs: Employment Discrimination in the Federal Sector (1000); Personnel Management and Compensation: Equal Employment Opportunity (1004). Contact: Federal Personnel and Compensation Div. Budget Function: General Government: Central Personnel Management (805). Organization Concerned: Civil Service Commission; Department of Defense. Congressional Relevance: Congress; House Committee on Education and Labor; Senate Committee on Labor and Putlic Welfare. 2-thority: (86 Stat. 103; Equal Employment Cpportunity Act of 1972; 42 U.S.C. 2000e; P.L. 92-261). Fair lator Standards Amendments of 1974 (29 U.S.C. 633a; P.L. 93-259, sec. 28(b) (2)). Executive Order 11246. Executive Crder 11375. Executive Order 11478. Age 1'1criminaticn in Employment Act of 1967. Civil Rights Act o- 1964, titlr VII, as amended. Although the Civil Service Commission has established an extensive system for processing individual discrimination complaints, many aspects of the system need imprcvement. Findings/Conclusions: At nine Federal agencies and departments, the planping akid actions taken to make sure that discrimination complaint system objectives are met can be improved in several areas: management commitment, structure within the agency, and determining financial resources required and analyzing staff needs and qualifications. The nine agencies reviewed did i.,t have reliable data on the costs of operating their discrimination complaints systems and Government-wide cost data was not adequate. A variety of problems regarding fairness and impartiality, timeliness, and complaint resoluticn were noted. Neither the Commission nor the agencies reviewed have adequately reviewed and evaluated the discrimination complaint systems. Sound reviews and evaluations are nc possible at this tiie because adequate data are lacking. Decommendaticns: The Chairman zf the Civil Service Commission shculd emphasize that agencies should properly plan and implement t'eir discrimination complaint systemE. The Chairman and the heads of the nine agenicies reviewed should take action to improve their reviews and evaluations of complaint systems. The Chairman should also develop criteria for and assess the effectiveness and efficiency of agencies' complaint systems that consider qualitative and cost aspects in additicn to timeliness consideration. (Author/SC)

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