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29 Hamline J. Pub. L. & Pol'y 401 (2007-2008)
Healthcare Conflict Management: An Obligation of the Board

handle is hein.journals/hplp29 and id is 423 raw text is: Healthcare Conflict Management: An Obligation of the Board Dale C. Hetzler, MSCM, JD1 and Carly Record2 I. SUMMARY When an issue with the magnitude of the conflict within healthcare confronts an industry, its resolution should not be left to the administrative and operational staff of the many entities involved. The very top level of authority within each organization should be held responsible for ensuring that sufficient conflict management resources and processes are identified and implemented. Because of the relationship between conflict within an organization and patient harm, this obligation rests with the organization's board. II. INTRODUCTION We watched as the snow quickly diminished the panoramic view from the top floor of the Klas Center at Hamline University. It was, after all, mid-November, and the floor-to-ceiling windows of this large gathering space let in the beauty of the moment while protecting us from the cold. On the morning of the first day of the Symposium, the group consisted of well-respected, experienced and qualified men and women involved in healthcare who were, or represented: physicians, nurses, educators, attorneys, conflict managers, researchers, safety experts, quality experts, pediatric and adult patients, hospitals, other providers, ethicists, educators, policy makers, state and federal regulators, state and federal government payors, and private payors. The virtual whiteout Dale C. Hetzler is general counsel and CLO at Children's Healthcare of Atlanta, a 500+ bed pediatric hospital system serving the children of Georgia. He is an adjunct professor at Emory University School of Law and at Kennesaw State University, and serves on the Georgia Commission on Dispute Resolution. 2 Carly Record is a second year student a Georgia State University School of Law.

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